Frequently Asked Questions
Khata is a mutual credit account with local businesses, which allows you to purchase the needed products on credit, but this on vendor discretion.
Please contact us at contactus@smann.in
Please contact us at contactus@smann.in
Yes, all orders are tracked in real time. You can find your order by going to the ‘Orders’ section on the app.
Smann takes safety measures very seriously to protect our vendor-partners and customers. Every delivery person will have their temperature checked before delivery and multiple times throughout the day. They will always be wearing a mask and sanitizing at regular intervals. Similarly, if you have asked for a takeaway, your package will be thoroughly sanitized and handed over by someone wearing a mask and in good health.
Yes, your payment is secure and safe with Smann. We have collaborated with secure payment gateways to give you a secure and seamless shopping experience.
Yes, you can cancel your order before order confirmation using “Order section”.
Unfortunately, you can not edit your order once it is confirmed.
If your order is damaged or you have received the wrong product, please contact us on contactus@smann.com and we will get it fixed at the earliest for your convenience.
Smann accepts cash and online payment.
Yes, the user can contact us by navigating to our contact us page and raise a request if he/she wants to delete the account.
